Support

The most common questions about the Erde app. If you can't find an answer, write to us.

Contact

Email erde@holostudio.ch. You can also report bugs and ideas on GitHub. We usually reply within a few days.

Frequently asked questions

Do I need an account?

No. The app recognises your phone by a random ID. You never enter an email or a password.

How do I move my trips to a new phone?

On the old phone, open Settings › Account & data › Device identity and export the ID. On the new phone, import it in the same place. Treat the ID like a password: anyone who has it can change your trips and events.

How do I share a trip?

Every private trip has a short key. Give it to your fellow travellers or show them the QR code. They then see the trip in their app.

Does the app work offline?

Partly. You can save swisstopo maps for a trip offline. Weather, search and routes need an internet connection. Without a connection the app shows a bar at the top.

What does the app cost?

It is free. Erde Plus costs CHF 9 per year and adds AI help without your own key and trip photos kept for one year instead of 3 days.

How do I delete my data?

See Delete your data.